level789 Platform Account Terms

We at level789 operate an online entertainment platform available where local law permits. Our account terms set out the conditions under which you access our services, manage your funds, and participate in our games and markets. These terms apply to all users who create an account on level789, regardless of location or payment method.

Our commitment centres on transparency, security, and accessibility. We operate under jurisdiction-restricted framing: our services are available only where applicable law permits, and users are responsible for verifying that access and use comply with their own jurisdiction's law. This page outlines who we are, what level789 offers, and how our account and payment systems work.

By creating an account on level789, you agree to these terms. If you do not agree, you should not use our platform. We reserve the right to update these terms at any time; continued use of level789 after an update constitutes your acceptance of the revised terms.

Account opening and eligibility on level789

To open an account on level789, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. During account creation, you provide your email address, phone number, and personal details. We use this information to verify your identity and comply with anti-money-laundering regulations.

Your account is personal and non-transferable. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. We will not be liable for losses resulting from unauthorized access if you have failed to protect your password.

We reserve the right to suspend or close your account if we believe you are in breach of these terms, if you are located in a prohibited jurisdiction, or if we detect suspicious activity. Suspension is not a penalty; it is a protective measure to ensure compliance with applicable law and our policies.

Deposits and payment methods on level789

We at level789 support multiple deposit methods to serve players across Indonesia. Our e-wallet partners include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each method processes instantly, and your balance updates immediately after the transaction is confirmed. We also offer bank transfers via virtual accounts with mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer, we provide you with a unique virtual-account number tied to your level789 profile. Transfer any amount from your personal bank account to that virtual account, and our system detects the deposit automatically.

Deposits are non-refundable once credited to your account. However, if you believe a deposit was processed in error—for example, if you transferred funds twice by mistake—contact our support team within 24 hours with your transaction reference. We will investigate and may reverse the duplicate deposit at our discretion.

We do not charge deposit fees. However, your bank or e-wallet provider may charge a transaction fee; those fees are the responsibility of the user and are not controlled by level789.

Withdrawals and account verification

To withdraw funds from your level789 account, you must first complete identity verification. This process requires you to upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Once verified, your account is cleared for all future withdrawals. Withdrawal requests are processed back to your original deposit method. If you deposited via mobile banking, your withdrawal returns to local payment. If you deposited via online payment virtual account, your withdrawal returns to your e-wallet account.

Withdrawal requests are reviewed within one business day. During review, we verify that your account balance matches your transaction history and that no suspicious activity has occurred. If your account passes review, your withdrawal is processed. Processing time depends on your bank or e-wallet provider; most withdrawals complete within one to three business days. We do not charge withdrawal fees, but your bank or e-wallet provider may.

We may delay or decline a withdrawal if we detect suspicious activity, if your account shows signs of money laundering, or if we are unable to verify your identity. In such cases, we will notify you and explain the reason for the delay. You have the right to dispute a declined withdrawal by contacting our support team.

Bonus terms and promotional offers

We at level789 may offer promotional bonuses to new and existing players. Any bonus offer is subject to specific terms, which we will communicate clearly at the time of the offer. Bonuses are typically credited to your account as bonus balance, separate from your cash balance. Bonus balance may be used to place stakes in our games and markets, but bonus balance cannot be withdrawn as cash until you have met the playthrough requirement specified in the bonus terms.

Playthrough requirements vary by promotion. For example, a bonus may require you to stake the bonus amount five times before you can withdraw it. We calculate playthrough based on the total value of stakes you place, not on wins or losses. Once you have met the playthrough requirement, bonus balance converts to cash balance and can be withdrawn.

We reserve the right to cancel or modify any promotional offer at any time. If you have an active bonus and we modify the promotion, the modification applies only to new bonuses; your existing bonus terms remain unchanged.

Our level789 policies and dispute resolution

We maintain strict policies to ensure fair play and protect user funds. All games on level789 use certified random-number generators. Live-dealer tables are streamed from licensed studios with multiple cameras and independent oversight. Football markets and esports odds are set by our trading team based on market conditions and are subject to change. We do not manipulate odds or game outcomes in favour of the house or any individual player.

If you believe you have been treated unfairly or if you have a dispute with level789, contact our support team with details of your complaint. We will investigate and respond within five business days. If you are not satisfied with our response, you may escalate your complaint to our management team. We aim to resolve all disputes fairly and transparently.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access level789 from a prohibited jurisdiction, we reserve the right to suspend your account and forfeit any balance.

We at level789 are committed to operating transparently and fairly. Our terms reflect our commitment to user security, regulatory compliance, and responsible platform management across Jakarta, Surabaya, Bandung, and all supported regions.

Data protection and account security

We protect your personal data using industry-standard encryption and security protocols. Your account information, transaction history, and payment details are encrypted and stored securely. We do not share your personal data with third parties except where required by law or to process your deposits and withdrawals. Your bank and e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only the information necessary to complete your transaction.

You are responsible for maintaining the confidentiality of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication if available. If you suspect unauthorized access to your account, contact our support team immediately.

Termination and account closure

You may close your level789 account at any time by contacting our support team. Upon closure, any remaining balance will be withdrawn to your original deposit method within five business days. We may also close your account if we believe you are in breach of these terms, if you are located in a prohibited jurisdiction, or if we detect suspicious activity.

These terms govern your use of level789 and supersede any prior agreements. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. Your continued use of level789 constitutes acceptance of these terms.